After many years as a loyal #Comcast customer I needed to cancel my account. Last 10 years have been fine.
Took three calls to cancel. I was on the line with Brianna for 39 minutes.
Brianna told me they could only cancel service 7 days out and that I could call back later in the week if I wanted. No way I was going through this again, so I had them cancel it on the November 17th. What kinda crap is that. I was placed on silent hold. She came back and thought I was a new caller. I gave her all my information a second time. This time she actually took all my disconnect information and gave me a credit value based on my connection date.
I was also told that I was paying full rate and they could have given me a discount. I'm amazed at the horrible customer service that the cable monopolies can give and still stay in business.
I did give Comcast my new address, so it will be interesting if the actually send my over $100 credit to my new address. Perhaps I should just stop the next automatic payment now.
Sadly, I have little choice in my new home in Arizona. Cox cable is the only quality internet game in Fountain Hills, AZ. So I'll be moving from one poor service monopoly to another. Look forward to some quality Cox blog posts in the future.
Bye Comcast - it certainly was Comcastic all the way to the end.